Job Description

Our client is seeking a highly skilled and motivated Business Analyst to join their team. 

The Business Analyst will play a pivotal role in facilitating the integration of new clients into systems. This entails comprehending the data flow, documents, processes, and other intricacies involved. The primary responsibilities include administrative tasks related to integration, collaborating closely with the Tech Team, conducting interviews with clients to understand workflows, and translating clientrequirements to developers. The role demands a hands-on approach to ensure seamless integration andtechnical mapping. As the position progresses, the Business Analyst will transition into a leadership role, requiring detailed client requirement translation and potentially managerial duties.

3. Key Responsibilities

3.1 Product Vision and Strategy:

Assist in integrating new clients, including understanding their data flows,

documents and processes.

Stay abreast of industry trends, competitor offerings, and customer needs to drive product innovation and differentiation.

3.2 Product Implementation:

Liaise between clients and the Tech Team, translating client requirements to developers.

Conduct workshops with clients to gather insights and understand workflows.

Create and maintain a well-structured product backlog, ensuring it aligns with the overall product roadmap.

Undertake administrative tasks relating to integration, ensuring all details are addressed.

Provide hands-on guidance to clients during the onboarding process, assisting with integration, mapping, and issue resolution.

Assist developers with schema help and document translation, as needed.

Demonstrate technical products to clients during presentations and demos.

3.3 Cross-Functional Collaboration: Work closely with software engineers, quality assurance teams, and other stakeholders to ensure timely and high-quality product releases.

Provide guidance and support to development teams, ensuring they have a clear understanding of the product vision and requirements.

Collaborate with stakeholders and development teams to define and prioritize product requirements, user stories, and acceptance criteria.

3.4 Product Performance and Improvement:

Track and analyse key product metrics, user feedback, and market trends to identify areas for improvement and optimization.

Proactively gather insights from customers, sales teams, and support teams to identify new product features or enhancements.

Collaborate with the development teams to prioritize and implement product

enhancements based on customer feedback and market needs.

4. Requirements

Qualifications in BCom, Law, Business Analysis, System Analysis, or Industrial Engineering.

Business background to engage effectively with clients.

Demonstrated ability to quickly grasp complex concepts and simplify them.

Sales-oriented mindset with strong mathematical aptitude.

Ideally, some experience in technology/business analysis roles or coursework in technology, but this is not mandatory.

Strong emotional intelligence.

Experience with e-invoicing products is highly desirable.

Excellent communication skills with the ability to effectively collaborate with technical and non- technical stakeholders.

Strong analytical abilities, with a data-driven approach to decision-making.

Ability to thrive in a fast-paced, dynamic environment, and manage multiple priorities simultaneously.

Detail-oriented with a passion for delivering high-quality products that meet customer needs.

Problem-solving mindset.

Previous experience in a similar role in the software/fintech industry is advantageous.

This position offers an exciting opportunity for a dynamic individual to contribute to the integration process

and play a key role in translating client requirements into actionable insights for the Tech Team. If you thrive in a fast-paced environment, enjoy problem-solving, and possess a blend of business acumen and technical aptitude, we encourage you to apply.